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Troubleshooting

Troubleshooting

Check out how to troubleshoot your issue

Do you have any way of showing in kind investments?

I can’t seem to be able to delete metrics from the metrics template, why?

My portfolio company told us they’ve published a report in Rundit but I can’t see it, why?

How can I find the number of shares we own in a company and the total number of shares in the company?

The chart above the company metrics table doesn’t show any graphics, why?

How do I add a secondary share purchase?

Rundit doesn’t seem to be working properly on my mobile phone, why?

Google Sheet integration

Importing values from a Google sheet doesn’t work or only some of the values are synced

The Google integration button under a portfolio company’s metrics table has disappeared, why?

Email issues

I am not receiving email notifications every time a company submits a report, why?

My colleague sent me an invite to Rundit but I have not received the invitation email, why?

I sent a request for password change but haven’t received any email to reset, why?

Metrics

Updating the metrics table manually by copy pasting values only brings one value into the table but not all of them, why?

Reporting reminder

My portfolio company keeps receiving reminder emails to complete reporting even though the quarterly report for the requested time period has already been published. Why?

Interactive LP report

Company performance comment not showing in LP report